Terms and Conditions

1. Phone repair and quotation

a.Please be honest and clearly state all faults/issues with the device that require repair. Please also advise if this device has been previously repaired by another service provider, other than PTC.

b.Quotes are quoted upfront. However, PTC reserves the right to amend or change the quote during the repair process. PTC repairs phones, tablets and other mobile devices. PTC reserves the right to refuse a request for Services or a Customer.

c.Turnaround time provided is an estimate only. PTC will not be liable for any loss, damage or delays within the turnaround time, that has been provided. Any changes to the turnaround time will be relayed to the Customer. The turnaround time may be longer than expected depending on various factors, including but not exclusive to the complexity of the fault, availability of parts, or damage during the repair process. Turnaround time for any rework or warranty claims may take longer than a standard repair. Should your device require special parts, or if the repair is more complex, then it may take up to 10 working days for this repair to be completed.

d.Parts may be faulty, incorrect or out of stock. In the event that PTC needs to order new parts for the Customer’s repair, PTC will advise the Customer and provide the Customer with a new turnaround time for the completion of the repair. The Customer is not entitled to a discount when this occurs.

e.In the event that PTC, the manufacturer, its authorised representative, or an appointed repair centre by PTC, in their sole discretion finds that PTC is responsible for damage, or further damage to the Customer’s device which causes the device to have other issues or become irreparable, then PTC will either repair the damage, issue the Customer a replacement device, or pay an amount equivalent to the market value of the device when it was initially presented for repair.

f.The Customer agrees that we shall not be liable for any damage suffered as a result with the subject of these Terms. In no event shall we be liable for any indirect, punitive, special, incidental or consequential damage (including loss or interruption of business, revenue, profits, use, privacy, data, goodwill or other economic advantage) however it arises, whether for breach of contract or in tort, even if the Customer has been previously advised of the possibility of such damage.

g.The Customer acknowledges and agrees that the Customer’s device may have other additional faults than those first diagnosed. We are not responsible for a device which, upon examination has further faults and/or damage which results in the device subsequently not operating at all or not operating in the manner in which it did prior to PTC examining it.

2. 6 month warranty covers and Lifetime warranty covers

LIFETIME WARRANTY only applied to all Apple iPhone repairs excluding battery. For all other models such as Apple iPad, Samsung , HTC, Sony, LG, Oppo and Huawei these devices come with standard 6 month warranty.

Warranty only applies to the parts and/or services that were paid for and serviced by PTC phone repair.

Screen/LCD repaired or replaced by our technician that does not work intended or designed.

All warranty claims are subject to approval by our customer service team. We have up to 14 days to take action on a warranty request.

3. Warranty does not cover the following:

a.Please check your mobile phone thoroughly before leaving the counter, any physical damages will not be accepted as warranty, and the warranty will only cover the parts PTC have repaired. Bent, twisted or cracked frames as a result of mishandling, is not covered.

b.The Customer acknowledges and agrees that a repair by PTC (a third party repairer, i.e. not accredited by the Customer’s device’s manufacturer): may void the Customer’s device’s manufacturer’s warranty; out of warranty service or support by the Customer’s device’s manufacturer: It may also void waterproof, shock proof, dust proof warranties provided by the manufacturer.

c.PTC can only provide warranties for the services it has provided to the Customer. There may be other issues that contribute to the functioning of the Customer’s device, including but not exclusive to fair wear and tear, age, and environmental factors.

d.PTC will not be responsible for the loss or damage to any phone that has not been collected within 3 months of completion date.

e.Unlock with us, please do not upgrade your software when the mobile phone is connected to your computer; the unlock fee will be charged again if your phone has been locked because of the software upgrading;

f.If there is existing damage to the frame of the device

g.If there is water damage before or after repair, or if the phone has been opened by the customer or any other service provider, after PTC has completed their repairs.

h.Screen protectors are not covered, as they are considered a consumable item.

i.Any loss of data occurring as a result of the repair. Customers are advised to back up all data prior to repair.

j. Repairs that have been conducted on the motherboard of a device, including water damage repairs.

k. Repairs that have been conducted with BYO parts (customers parts purchased from a source other than PTC Phone Accessories & Repairs) Labour fees will always be charged in all outcomes.

l. An Apple battery replacement may affect the Battery Health App embedded on the iPhone settings.

4. Privacy policy

a.During the repair process PTC may require access to the Customer’s personal information/ application to complete the repair. PTC may divulge the Customer’s personal information if required by authority e.g. Law enforcement.

-All right reserved by PTC Repair team.

To view the full Terms and Conditions, Please click this link to download document.