Device Warranty, Terms and Conditions

Pre-owned  Devices (Phone, iPad, Tablets, and Scooters)
  • The Customer acknowledges that the Pre-Owned Device may have refurbished parts. A 24 Hour cooling off period from the initial purchase date is instated with purchase. Refunds are subject to inspection, the device must be returned in the same condition prior to purchase.
  • PTC reserves the right to deny a refund request upon inspection.
  • PTC provide 6 months warranty on Pre-Owned Devices.
  • Warranty covers software faults, but does not cover; Physical, Water or Jail Break Damage.
  • If the Pre-Owned Device is found to be faulty within 6 months of purchase and deemed under warranty, PTC will, under ACCC rules and regulations, in a timely manner, attempt to rectify the faults. If the faults are non-repairable, we will source a replacement device, if a replacement device is not available, we will provide a refund.
  • A refurbished part is most likely to be used as a “used” part that has been ‘reconditioned’ or ‘restored’ to an acceptable working order
  • PTC reserve the rights to deny a refund or an exchanged requested for devices that are not faulty.
  • Warranty does NOT  include physical or water damage. No exchanges or refunds are permitted if a change of mind has occurred after the 24 hour cooling off period, including devices with no faults found.
New Device Warranty Terms and Conditions
  • If the security seal is broken no refunds and exchanges are permitted.
  • All Samsung “As New Pre-Owned” and “New” (sealed) devices come with a 12 month warranty – claimable direct through Samsung.
Vivo/Oppo Device Warranty Terms and Conditions