Pro Care Plus Plan gives you an ultimate comprehensive protection of your personal devices. *$20 activation fee for Monthly Payment
Lite Plan is the perfect solution for protect your new device if you don't drop them very often. *$20 activation fee for Monthly Payment
Enjoy a Complete protection from front screen to back glass together with rear camera lens from the most popular brands.
We all have little accidents! some that are not our fault, and some that are. Whichever way it happened, there's an easy way to fix it with PTC. Know your phone and wallet are cared for with our select OEM parts, transparent pricing, and a 12 month PTC warranty on all screen repairs.
Don't keep that broken screen protector on your phone hoping it will last until your next upgrade. Come into PTC each month for a replacement on your screen protector and let us help you care for your phone.
Keep up to date with the latest technology with our industry first annual gift card refresh. Share with friends as a gift or treat yourself with something tech you love.
See us instore to have your device professionally inspected and cleaned to keep it as its healthiest. Experience that 'new phone feeling' for longer with our premium cleaning service twice a year.
What is PTC Care +
An excellent mobile phone device protection service product to provide extra benefits, services and support for your mobile phone device.
What kind of Device does PTC Care + cover?
PTC Care + available to most kind of common model. Please refer to our Device Coverage page or speak to our friendly customer service team.
Does PTC Care + only available to Brand new phone?
No. PTC Care + welcome to currently using phone. Please check our Device Coverage page to find is your device supported by PTC Care +
How do I cancel my PTC Care + Membership
Please contact our online customer service or call 1300 000 349 to discuss your needs. Our lovely agent will help you to resolve your enquiry.
How do I claim for my phone repair?
Login to your member portal and complete the repair request form, then our customer service agent will contact you to confirm your booking. You will need to pay an Excess fee to access your claim. To check how much is your excess fee, please check Excess fee page
Where do the device get repaired?
In most case, phone repair process will be done in your preference local PTC Store, which means you can talk, see and check your device on the spot. In additional, PTC has more than 60 store in Australia and we are still growing very fast.
Can I purchase more than one membership for my second device?
Sure, you can purchase more than one device and you will receive discount for your second subscription.
What happen if my subscription phone is lost or damaged?
Please contact our customer service agent to get your new phone information replaced in our system. PTC Care + offer one time subscription phone changing for each subscription, which means you will be able to transfer your service to your new phone.
Providing the best solutions for smart devices in Australia
1300 000 349
Mon - Fri : 9:00 - 16:00