PTC Care Plus Terms and Conditions
1. TERMS, ACCEPTANCE AND INTERPRETATION
1.1 These terms and conditions (Terms) set out the agreement between you and PTC Phone Tech & Comm (the Agreement) in relation to your purchase and use of PTC Care Plus (the Program).
1.2 You acknowledge that you have read and fully understood these Your use of the Program, upon the Start Date, constitutes unconditional acceptance to be bound by these Terms as may be amended from time to time.
1.3 Words and phrases which appear in bold are defined in the context which they appear or in the definition clause 13 below.
1.4 A reference to “you” and “your” means the customer who seeks to enrol or has enrolled for the Membership.
1.5 Australian Consumer Law and Consumer Guarantees– Our goods and services, including PTC Care Plus come with statutory Consumer Guarantees that cannot be excluded under the Australian Consumer If your Registered Device suffers a defect or failure which is covered by a Consumer Guarantee, you are entitled to a repair, replacement or refund (at PTC Phone Tech & Comm’s discretion) for a minor failure or a refund or compensation for a major failure only related to works completed by PTC Phone Tech & Comm through the PTC Care Plus Membership.
2. MEMBERSHIP INCLUSIONS AND CONDITIONS
PTC Care+ is not an insurance product.
PTC Care+ does not cover lost or stolen devices.
- Membership pricing can change at PTC’s discretion
- Membership is not transferable to another person or device. Exceptions apply.
- Only eligible devices are accepted into PTC Care + Membership. Not all devices are considered eligible and are updated quarterly
- A 30 Day waiting period applies to each monthly redeemed Screen Protector replacement. Monthly Screen Protector Replacement does not accumulate if the Membership holder does not redeem when eligible
- Monthly Screen protector replacement can also be used towards Techwrap or Lens protector
- Lens Protector is subject to available models only
- A 30 Day waiting period applies for repair membership pricing and replacement on a Monthly Plan (all Annual Plans have no waiting period)
- Exclusive membership repair pricing only available for screen and battery replacement. Other repair components are not included
- Battery replacement is subject to available models only
- Minimum spend per transaction is $50 for In Store Voucher use. One voucher redeemable per transaction. For In store use only
- Birthday Gift redemption can be used 3 days before and within 3 days after the members exact birthday. Must be redeemed In Store only by Membership holder. Photo ID is required.
- Member benefits are redeemable by the registered device owner only.
- Membership benefits are not used in conjunction with other offers.
- Redemption of benefits are in store or through the PTC Care + Portal at: www.ptc.net.au/ptc/login/
- For monthly billing, if a payment is unsuccessful an attempt will be made on the following occasions:
- 3 days after the billing due date
- 5 days after the billing due date
- 7 days after the billing due date
If the payment remains unsuccessful the Care+ Account will be automatically canceled in the Care+ system, the account can not be re-opened, and a new Care+ account (including the activation fee) will need to be created.
2.1 For PTC Care Plus Pro and Lite, subject to these Terms, PTC Care Plus permits you to repair your Registered Device twice annually using the member-only screen repair price as is deemed reasonable and not subject to purposeful, deliberate, or intentional damage for the length of the membership.
2.2 For PTC Care Plus Pro, subject to these Terms, PTC Care Plus permits you to repair your Registered Device once annually using the member only battery repair price as is deemed reasonable and not subject to purposeful, deliberate, or intentional damage for the length of the membership.
2.3 PTC Care Plus Lite membership does not contain any eligible member only battery replacement price service.
3.1 Eligibility Criteria – In order to apply for enrolment for the Membership for an Eligible Device you must:
3.1.1 provide your full name and email address; and
3.1.2 pay the upfront Fee (if applicable).
3.2 Time of application – You may make your application either:
3.2.1 at the time you purchase your Eligible Device by;
(a) providing the IMEI number of your Eligible Device;
(b) confirmation that your Eligible Device is in your possession and in good working order by:
(c) completing a declaration about the condition of your Device.
3.3 Acceptance and rejection –
The Start Date of your Subscription to the Program is the date in which your application was approved either in store or online
3.3.1 Your application may be unsuccessful:
(a) if you have previously been rejected or terminated from the Membership.
3.3.2 Your application for enrolment in the Membership may be rejected or your Subscription to the Membership may be terminated within 30 days of your application date if any of the eligibility criteria in clause 1 are not met.
3.4 Enrolment conditions – You may enrol multiple Eligible Devices (each with a separate IMEI or Serial Number) under separate Subscriptions. A Membership Fee will be charged for each enrolled Eligible Device.
4. FEES & PAYMENT METHOD
4.1 Application Fee – You will pay the applicable fee provided to you immediately prior to your application for a monthly membership. An application fee is only charged once per account created for the longevity of the membership.
4.2 GST – All fees set out in this clause 4 and throughout these Terms are inclusive of In the event of a change to the rate of GST, PTC Phone Tech & Comm reserves its right to adjust the Fees and prices accordingly.
4.3 For Monthly Plans paid in installments (where available), you agree to have the credit card, debit card or other authorised payment source used for your initial Plan purchase, kept on file to automatically charge in advance of the first day of each renewal or installment period following your initial payment or your first Plan payment.
4.4 If continuation is available and you elect to assume payment and continue the Plan, you agree to have the Payment Source kept on file as necessary with Stripe to automatically charge in advance of the first day of each renewal or installment period. If your Payment Source cannot be charged for any reason, and you have not otherwise made the appropriate renewal or installment payment on time, your Plan coverage will cease from the due date. PTC Phone Tech & Comm has the right, but not the obligation, to accept any late payment and allow your Plan to continue from the date of late payment. For Monthly Plans only, if the price of your Monthly Plan is subject to change upon renewal, you will be notified in advance of any price increase.
5.1 Membership only repair price is only available for PTC Care Plus customers (Pro Care Plus and Lite Care Plus member)
5.2 Membership only repair services require an online booking and upfront payment before any repairs can be done. Cash payment is not accepted for the member only repair price service.
5.3 Care Plus Pro customers are eligible to redeem and use the member only repair price service on two occasions per year for screen repairs and on one occasion per year for battery replacements.
5.4 Care Plus Lite customers are eligible to redeem and use the member only repair price service on one occasion per year on a screen repair only.
5.5 Screen replacements using member only repair service is for the replacement of the screen ONLY. It does not include any other repair components of the device.
5.5.1 OEM parts will be used for member only repair service
5.5.2 In an event where OEM parts are not available in store Ultra Plus or Incell quality parts may be used.
5.6 Battery replacements using member only repair service is for the replacement of the battery ONLY. It does not include any other repair components of the device.
5.7 Any parts (other than the screen or battery) that requires repair will incur extra charges. Quotes can be given by our in store staff.
5.8 Please refer to our screen and battery replacement list in store for all supported models
5.9 Inoperable Device – If you submit a Registered Device as part of a Repair and it is:
5.9.1 disabled or locked (including IMEI blocked) and PTC Phone Tech & Comm is not able to remedy this; and/or
5.9.2 has missing or customized parts, (either, an Inoperable Device), your Repair Request will be cancelled; and/or
5.9.3 PTC Phone Tech & Comm are unable to unlock or enable the Inoperable Device or take other steps to make the Inoperable Device operable; or
5.9.4 Properly determine the fault of the device
6. OTHER WARRANTY INCLUSIONS
6.1 Screen replacements completed under member only price includes a lifetime warranty. Signs of physical and water damage will void the device warranty.
6.2 Battery replacements completed under member only prices includes a 6 month warranty. Signs of physical and water damage will void the device warranty.
7. INSPECTION AND DEEP CLEAN SERVICE
7.1 Inspection service of PTC Care Plus includes but is not limited to; device health condition checks, touch sensitivity, screen condition, top sensor function, top and loud speaker function, charging condition (including cable and wireless charging), wifi, cellular, and bluetooth connection, front and back camera condition, and an all button functioning check.
7.2 PTC Care Plus Deep Clean service includes cleaning of top and bottom speakers (outside), soft clean of charging port area and entire surface of the device sanitised.